Privacy Policy
Kaya Surfaces respects your privacy. This Privacy Policy explains the types of information we may collect when you visit our website, contact us, request pricing or availability, visit our showroom, or otherwise interact with Kaya Surfaces, and how we may use and protect that information.
1. Information We Collect
We may collect information that you provide directly to us, including your name, company name, billing or shipping address, email address, telephone number, project information, product interests, quote requests, showroom inquiries, and other information you choose to provide.
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.
2. How We Collect Information
We may collect information when you submit a Request a Quote or Check Availability form, contact us, schedule or inquire about a showroom visit, place or discuss an order, communicate with our team, subscribe to marketing communications, or otherwise interact with our website and services.
Our website may also use cookies and similar technologies to collect information about website usage and performance.
3. How We Use Your Information
We may use personal information to respond to inquiries; prepare quotes; check product availability; process and manage orders; coordinate pickup or delivery; provide customer service; communicate about products, projects, showroom visits, and transactions; improve our website, products, and services; maintain business records; prevent fraud or misuse; comply with legal obligations; and, where permitted, send relevant marketing communications.
4. Shopify and Service Providers
Our website is hosted through Shopify. Shopify and other service providers may process information on our behalf in order to operate the website, provide website functionality, process transactions, host data, analyze website performance, deliver communications, or provide other services necessary to our business.
These providers may have their own privacy policies and data-processing practices. We encourage you to review the privacy information provided by services you interact with.
5. Payment Information
If online or electronic payment functionality is used, payment information may be processed by Shopify, payment processors, financial institutions, or other authorized payment providers. Kaya Surfaces does not necessarily receive or store complete payment-card information when it is processed directly by a third-party payment provider.
6. Cookies and Analytics
We may use cookies and similar technologies to keep the website functioning properly, remember preferences, understand how visitors use the website, measure performance, and improve the user experience.
Additional information about our use of cookies is available in our Cookies Policy.
7. Marketing Communications
If you choose to receive marketing communications from us, we may use your contact information to send product updates, announcements, promotions, or other relevant information. You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
8. How We Share Information
We do not sell personal information for money. We may share information with service providers and business partners when reasonably necessary to operate our business, fulfill an order, provide requested services, maintain our website, process payments, arrange transportation or delivery, perform analytics, or comply with applicable law.
We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect Kaya Surfaces, our customers, or others.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining transaction and business records, providing services, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or regulatory requirements.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
11. Your Privacy Choices and Rights
Depending on where you live, applicable law may provide rights regarding your personal information, which may include the right to request access, correction, deletion, or information about how your data is used.
You may contact us at contact@kayasurfaces.com to submit a privacy-related request. We may need to verify your identity before completing certain requests.
12. Third-Party Links
Our website may contain links to third-party websites or services. Kaya Surfaces is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
Our website and services are intended for a general business and adult consumer audience and are not directed to children. We do not knowingly seek to collect personal information from children through our website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable requirements. The current version will be posted on our website with the updated date.
15. Contact Us
If you have questions about this Privacy Policy or how Kaya Surfaces handles personal information, please contact:
Kaya Surfaces
Wharton, New Jersey
Email: contact@kayasurfaces.com
Additional contact and showroom information is available on our Contact page.